Get Support

REACH OUT TO OUR SUPPORT TEAm

  • Find technical support

  • Discuss a methodological question

  • Report an incident

Do you have something to discuss with a Climatiq expert? Reach out to us through this form or book some time to chat in our office hours.

Our Guides, API docs and Data Explorer are also here to help.

Looking for commercial information? Get in touch with sales→

Frequently asked questions
I have more questions, how can I contact you?

Please get in touch with us, and we'll be happy to help (we’re a friendly bunch).

Do you offer special plans for academics or non-profits?

Climatiq, as a registered B Corporation, partners with academic institutions and not-for-profits. We offer free and discounted packages to NGOs and academic institutions. Please use your university or non-profit email address so we can verify your association with the institute, or get in touch with us for further information.

Can I get a quote or purchase order for a custom license?

Yes, please contact us, and we'll be happy to set this up for you.

Is there a free trial for the API?

Yes, we offer free trials for evaluation and development, with usage limits. Please contact our team to request an API trial.

What counts as an API call?

An API call occurs each time your application successfully requests data or performs a calculation using the Climatiq API. We don’t count unsuccessful requests or calls that result in an error message against your usage.

How is API usage priced?

API pricing is typically based on data access and API call volume, depending on the plan.

Can I buy both Data Studio and API access?

Yes. Many customers use the API for automation and product integrations, while also using Data Studio for internal analysis and verification. Get in touch with us for a custom license.

Do I need to enter my credit card details to sign up for the Starter plan?

No credit card is required for the Starter plan. Feel free to sign up to start exploring our emission factor data.

Is it possible to license EXIOBASE 3.11+?

Yes, EXIOBASE 3.11+ is available as a premium dataset, which can be added on top of a Data Pro subscription. A Data Pro subscription is required in order to purchase EXIOBASE 3.11+.

Is it possible to license ecoinvent?

Yes, ecoinvent is available as a premium dataset, which can be added on top of an enterprise or custom subscription. Please note that we only make ecoinvent available for calculations via our API or Add-Ins, so you need a subscription that covers access to these products.

What are premium datasets?

Premium datasets include emission factors we license from partners such as ecoinvent at an additional cost. We therefore charge extra for these datasets and the price varies by dataset and access level. You can view all premium datasets here.

Which emission factor databases are included in Data Pro?

Data Pro gives you full access to all Core emission factor datasets, as well as the option to purchase EXIOBASE 3.11+ from our premium datasets. A Data Pro or enterprise subscription is required in order to purchase premium datasets.

Do you offer plans for team-wide access?

Data Pro includes a single user license. If you are interested in a commercial plan covering team- or org-wide access to Climatiq’s data and tools, please contact our sales team.

Can I buy Data Pro as a consultant or software vendor?

No, Data Pro only includes a non-commercial license, which applies to organizations using Climatiq to measure and manage their own emissions. If you are a consultant working with clients or a software vendor building carbon features for customers, this type of usage is not covered under the Data Pro license. These use cases require a license that includes sub-licensing rights.

Please get in touch with us to discuss licensing and partnership options.

What does commercial use mean?

Commercial use refers to any use that is primarily intended for or directed toward commercial advantage or monetary compensation. This includes using Climatiq’s products, data, or outputs as part of a commercial product, service, or business activity that generates revenue or provides a commercial benefit.